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With Fineco
you're in safe hands

Protecting your information is important to us.

That’s why Fineco takes all necessary measures to ensure maximum security for its internet banking services.

A team of professionals work 24 hours a day to guarantee the security of your account and avoid any nasty surprises for you.

Constant checks

Our online services follow exacting technical standards in order to provide you with advanced levels of security.

Every transaction is tracked from when you log on to the site, recorded down to the last detail and only authorised after a series of highly sophisticated interlinked controls performed both automatically and by humans.

So if anything comes up, we can get in contact with you right away and provide real-time assistance.

Update your contacts

To ensure higher security you need to keep your contacts always up to date. In this way, you will receive all our messages and communications via email, SMS, or directly at your address of residence; you will be able to use our mobile services at their best and in case of need we will be able to reach you more quickly. Contacts update and certification takes just a few seconds. It's important.

Learn about the threats and how to protect yourself

Fineco has always worked alongside the authorities to fight cyber crime and prevent the most common threats.
Avoid being an unwitting victim of cyber crime and ensure your peace of mind by being aware of the most common risks you face – and the best ways to deal with them.

Programs that record the codes your type in or change how your browser behaves.
Solution: use the latest version of your antivirus program and always install updates.

Fraudulent emails designed to obtain the codes for accessing your account or your card data. If you receive one, ignore it or contact Customer Care. Remember, Fineco will never ask you for your personal codes or information about your cards.

Fake operators request codes to carry out unspecified operations.
Fineco never calls clients at home to ask for their personal codes: if in doubt, hang up and call back on the Italian freephone number.

Multiple levels of security

Your account is protected by three codes: the user code and password for accessing the site and a PIN code for confirming transactions.
In addition, sensitive communications are coded in 128/256-bit SSL/TLS – the best data encryption technology available.

SMS PIN

With our SMS PIN service, you receive for free a disposable code on your mobile phone, to combine with your PIN code to confirm transfers and mobile phone top-ups or to use for signing contracts online with the digital signature. The "Standard SMS PIN" function, for operating in greater security, is already active on your account for free.

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Voice Password

Voice biometry offers an even quicker and more secure authentication.
With the Voice Password, you can access phone assistance services simply with the tone of your voice after recording your voice print in a few simple steps.

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Your security rules

Protect your information by following a few simple rules.

Do not keep them all in the same place and do not store them on your computer or in your browser.
It is best to memorise them; the safest place for them is in your head. Choose passwords and PINs that are difficult to guess and different to the ones you use for other online services.
Change your password every two or three months.

Your Fineco password must be eight characters long, of which at least one must be a number.

Access your Fineco account with peace of mind. When you have finished browsing, always click on the EXIT button at the top right to close the secure connection and prevent other users from accessing your account.
For greater security, shut down your browser as well.

How to create a secure password

  • Break up a word with numbers.
  • Alternate capital and lower-case letters.
  • Create and password based on a phrase you can easily remember.

Example: colo55uR.. The word “colour” is broken up with two numbers and ends with a capital letter: the password is 8 characters long and difficult for foreigners to guess.

Example: satc1234.. Using the phrase "Stop all the clocks..." we can create a password with the first letter of each word, plus 4 numbers (e.g. the number of words in the phrase).

Want to know more? Leave us your details and one of our specialists will get back to you.

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Versione italiana

Fineco desidera informare i propri Clienti residenti o aventi sede legale e/o operativa in uno dei comuni interessati dagli eventi calamitosi del 26 Dicembre 2018 che hanno colpito il territorio dei Comuni di Aci Bonaccorsi, Milo, Trecastagni, Aci Catena, Aci Sant’Antonio, Acireale, Santa Venerina, Viagrande e Zafferana Etnea, in provincia di Catania, della facoltà di richiedere la sospensione del pagamento delle rate dei mutui ipotecari relativi a edifici distrutti o inagibili anche parzialmente, ovvero alla gestione di attività di natura commerciale ed economica svolta negli stessi edifici.
L’iniziativa prevede che il Cliente che si trovi in condizione di difficoltà per i danni subiti dall’immobile, ferma restando la regolarità del piano dei pagamenti, possa richiedere la sospensione del pagamento delle rate dei mutui (quote capitale e quote interesse) fino alla ricostruzione, all’agibilità o all’abitabilità del predetto immobile e comunque non oltre la data di cessazione dello stato di emergenza.
La domanda di sospensione dovrà essere presentata entro il 15 Febbraio 2019 e dovrà essere assistita da un’autocertificazione che attesti il danno subito dall’immobile per cui si richiede l’attivazione della sospensiva, resa ai sensi del D.P.R. 28.12.2000, n. 445.

La sospensione non costituisce in alcun modo novazione del contratto di mutuo e resta ferma ogni altra modalità, patto, condizione e garanzia di cui al contratto di mutuo, con particolare riferimento alla garanzia ipotecaria. Resta inteso che, nel periodo di sospensione, non si procederà con alcuna segnalazione alle Banche Dati relativa alle rate sospese.
Le rate sospese inizieranno a decorrere al termine del periodo di ammortamento originariamente previsto dal finanziamento, mantenendo la loro attuale periodicità. Il piano di ammortamento si allungherà dunque di un periodo pari a quello per cui si è interrotto.
L’esercizio sarà gratuito e non oneroso, ovvero non saranno addebitati interessi maturati durante il periodo di sospensione. Inoltre potrà essere revocata dal mutuatario in qualsiasi momento.
Per maggiori informazioni nonché per richiedere la sospensione delle rate, è possibile contattare il Customer Care.