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For the customers

The Group's success is based on a relationship of trust with its customers, through strict respect for professional ethics and by drawing inspiration from the principles of fairness, transparency and simplicity of services and communications.

Customer experience

In order to simplify customers' lives, FinecoBank's offering is based on the One Stop Solution concept: customers can access banking, brokerage and investment services through a single current account, through the network of financial advisors, and through online and mobile channels, which operate in a coordinated and integrated manner to meet customers’ needs and requirements. Constant dialogue with customers through Customer Care and the network of financial advisers enables a solid relationship of trust to be established, confirmed by a customer satisfaction index (TRI*M new index) of 101 points in 2021.

Information security

As a FinTech company, IT security is vital for FIneco. This is why the Group dedicates and invests significant resources in the ICT & Security Department (accounting for approx. 17% of the workforce).
Our transactional and advisory services and platforms are developed in-house with proprietary technologies, which gives us a very high level of control over evolutionary dynamics, allowing us to adapt quickly to new developments. Internal policies and processes to ensure information security cover cyber security, operational security, data and identity management, anti-fraud solutions and security governance.

Financial education

In recent years FinecoBank continued the strengthening of activities aimed at increasing financial education, involving both customers and prospects in such initiatives. Also in 2021 FinecoBank contributed to the Financial Education Month in October by organising in-depth discussions on the subject of savings and supplementary pensions. The customer events were also further developed digitally and involved significantly more participants than the in-person initiatives.

Responsible products and investments

With reference to the Investing area, advisory services are focused on offering solutions that take ESG criteria into account during the creation of model portfolios with the support of ESG ratings. The ESG Private Value Lines are also being distributed; the investment process for these is founded upon a Top Quality approach. Regarding Banking and Credit Products, the process of dematerialising processes and services continues by favouring digital- and paperless-based processes. The 110% Superbonus offer was launched, dedicated to energy requalification projects and to reducing the seismic risk of buildings, while the success of the Green Mortgage was confirmed. The increasing integration of sustainability criteria into the investment process is also a priority for FAM, which is reflected in the launch of the "No performance fees" label and the offering of products such as FAM Sustainable and FAM MegaTrends.

To view all the terms and conditions for the advertised services, please refer to the information sheets and documentation required under current regulations, also available from the Bank's personal financial advisors. All the offered products and services require the client to open a Fineco current account.

Versione italiana

Pubblico Avviso alla clientela dei Comuni oggetto di ordinanza (v. all'allegato n. 1 al decreto del Presidente del Consiglio dei ministri del 23 febbraio 2020).

A testimonianza dell’attenzione verso la propria Clientela, Fineco ha deciso di intraprendere un’azione a favore dei Clienti che vivono nei Comuni coinvolti dall'emergenza Coronavirus – Covid19.

Fino al 15 aprile 2020 i titolari di mutui Fineco relativi a edifici ubicati nei comuni indicati nel decreto, possono richiedere la sospensione del pagamento delle rate di mutuo fino alla cessazione dello stato di emergenza (dichiarato per un periodo di 6 mesi dalla delibera del Consiglio dei ministri del 31 gennaio 2020).
Tale misura non comporterà alcun costo aggiuntivo né l’applicazione di interessi di mora.

E’ possibile contattare il numero verde 800.52.52.52 per reperire le informazioni necessarie al fine di attivare la sospensione del pagamento delle rate con decorrenza dalla prima rata utile successiva alla richiesta.

Si precisa che la sospensione non costituisce in alcun modo novazione del contratto di mutuo e resta ferma ogni altra modalità, patto, condizione e garanzia di cui al contratto di mutuo, con particolare riferimento alla garanzia ipotecaria.Le rate sospese inizieranno a decorrere al termine del periodo di sospensione con corrispondente allungamento del piano di rimborso per una durata pari al periodo di sospensione stesso, mantenendo la loro attuale periodicità.