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Lost codes

Forgotten your codes? You can easily recover them by following this simple procedure.

Select the code you have lost:

The new Activation Code will be sent to your home by express delivery.
Once you have submitted the request, you will no longer be able to access the site with your old password.
The User Code remains the same and will be sent to you by email.

Insert the tax ID code and email address registered with Fineco.

If you can’t access the email address registered with Fineco, you can send the signed form to Customer Care by email to the address helpdesk@finecobank.com.

Note: there must be at least 7 working days between requests.
NOTE: requests to regenerate codes cannot be cancelled.

If you have already activate the Vocal Password, call 800.52.52.52 (from a landline) or +39 02.2899.2899 (from mobile phones or from abroad) press “0” to access the menu for assistance and set up your Password web
If you have lost a secret code, as well as your User Code, follow the procedure for recovering them:

Request Web Password + User Code
Request Activation Code + User Code

NOTE: requests to regenerate codes cannot be cancelled.

We will send you a new Web Password and your User Code.

The new Web Password will be sent by express delivery straight to your home.
Once you have submitted the request, you will no longer be able to access the site with your old password.
Your User Code remains the same and will be sent to you by email.

Insert the tax ID code and email address registered with Fineco.

Don’t have email? You can send the signed form to Customer Care by fax to +39 02 303482631 or by email to the address helpdesk@finecobank.com.

NOTE: requests to regenerate codes cannot be cancelled.

You can set up or change your Phone password or activate Vocal password on the reserved area of the site, in the “Password and Codes" section.

NOTE: requests to regenerate codes cannot be cancelled.

If you have lost both your Web Password and your PIN code, fill in the form and send it by fax to Customer Care on +39 02 303482631 or by email to the address helpdesk@finecobank.com.

NOTE: If you have already activate the Vocal Password, call 800.52.52.52 (from a landline) or +39 02.2899.2899 (from mobile phones or from abroad) press “0” to access the menu for assistance and set up your Password web.
After setting the new web password, you can create a new PIN Code for free directly online, in the reserved area of the site by accessing the "Passwords and Codes" section.

Requests to regenerate codes cannot be cancelled.

Lost codes

Forgotten your codes? You can easily recover them by following this simple procedure.




Codici persi

Attenzione! L'indirizzo email e il Codice Fiscale inseriti non corrispondono.

Per inoltrare la richiesta stampa il modulo, firmalo e invialo tramite fax al numero 02.303482631 oppure via email a helpdesk@finecobank.com.

Riceverai il nuovo Codice di Attivazione via SMS al numero di cellulare registrato e certificato sui sistemi della Banca. Ti ricordiamo che il codice ricevuto via SMS è temporaneo e ha una validità di 10 giorni.

Attenzione! Qualora il tuo numero di cellulare non risulti certificato, il Codice di Attivazione ti verrà inviato tramite posta al tuo domicilio.

Please note that your User ID does not change.

A new activation code has been sent to your mobile phone.

Use it with your User ID to log in to your Fineco account for the first time.

Please note that your User ID does not change.

A breve riceverai ai contatti certificati le indicazioni per rigenerare la tua Password Web.

Segui le istruzioni per impostare il nuovo codice. Ti ricordiamo che Il codice utente rimane invariato.

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