The new Activation Code will be sent to your home by express delivery.
Once you have submitted the request, you will no longer be able to access the site with your old password.
The User Code remains the same and will be sent to you by email.

Insert the tax ID code and email address registered with Fineco.

If you can’t access the email address registered with Fineco, you can send the signed form to Customer Care by email to the address helpdesk@finecobank.com.

If you have already activate the Vocal Password, call 800.52.52.52 (from a landline) or +39 02.2899.2899 (from mobile phones or from abroad) press “0” to access the menu for assistance and set up your Password web
If you have lost a secret code, as well as your User Code, follow the procedure for recovering them:

Request Web Password + User Code
Request Activation Code + User Code

We will send you a new Web Password and your User Code.

The new Web Password will be sent by express delivery straight to your home.
Once you have submitted the request, you will no longer be able to access the site with your old password.
Your User Code remains the same and will be sent to you by email.

Insert the tax ID code and email address registered with Fineco.

Don’t have email? You can send the signed form to Customer Care by fax to +39 02 303482631 or by email to the address helpdesk@finecobank.com.

You can set up or change your Phone password or activate Vocal password on the reserved area of the site, in the “Password and Codes" section.

If you have lost both your Web Password and your PIN code, fill in the form and send it by fax to Customer Care on +39 02 303482631 or by email to the address helpdesk@finecobank.com.