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Lost codes

Have you lost or forgotten your codes? You can easily recover them by following this simple procedure.

Select the code you have lost:

We will send you a new Activation Code and your User ID.

The new Activation Code will be sent to your address.
Once you have submitted the request, you will no longer be able to access the Client Area with your old password.
The User ID remains the same and will be sent to you by email.

Insert the User ID and email address registered with Fineco.

Note: There must be at least 7 working days between requests.

Don’t have an email address? You can complete this form and send the signed form to Fineco Support via fax to +44 (0) 207 06 57 553 or via email to support@finecobank.com

If you have only lost your User ID, call 0800 640 6667 (from UK) or +44 (0) 20 706 57 557 (from abroad).
Press "2" to access the menu for assistance with codes.
If you have lost the Activation Code follow the recovery procedure:

Request Activation Code

We will send you a new Password and your User ID.

The new Password will be sent to your address.
Once you have submitted the request, you will no longer be able to access the Client Area with your old Password.
Your User ID remains the same.

Insert the User ID and email address registered with Fineco.

Each request costs £2.95
Note: There must be at least 7 working days between requests.

Don't have an email address? You can complete this form and send the signed form to Fineco Support via fax to +44 (0) 207 06 57 553 or via email to support@finecobank.com

You can set or change your Client Service Password directly on the Your Fineco codes page in the client area of the website.

If you have lost both your Password and your PIN, complete the form and send it via email to support@finecobank.com or via fax to Fineco Support on +44 (0) 207 06 57 553.

Please note that, if your mobile phone number is verified, you can generate a new PIN for free, directly on the "Your Fineco codes" page on the client area of the website.
In this case, we suggest you ask only for a new Web password to be sent to your address.

Important: If one or more of your codes have been stolen, please contact us immediately.

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